No Refunds — Exchanges Only We do not offer refunds on any purchases. However, we’re happy to provide an exchange for the same item in a different size.
30‑Day Exchange Window Customers have 30 days from the date they receive their order to initiate an exchange. After 30 days, we’re unable to process any return requests.
How to Start an Exchange To begin the exchange process, email our support team at essentialscanadahelp@outlook.com. Please include:
- Your order number
- The item you wish to exchange
- The new size you need
Our team will guide you through the next steps.